Frequently Asked Questions

Everything you need to know about our snacks and services.

What makes UNREAL products different from traditional snacks?

We use only sustainably sourced, non-GMO ingredients with significantly less sugar and no artificial sweeteners or preservatives.

How do you handle shipping for temperature-sensitive items?

All orders containing chocolate or meltable items are shipped in insulated packaging with cold packs during warmer months to ensure they arrive in perfect condition.

Are your products vegan and gluten-free?

Many of our products are certified vegan and gluten-free. Please check the specific ingredient label on each product page for detailed allergen information.

What is your return policy for food items?

Due to the nature of food products, we cannot accept returns. However, if your order is damaged or incorrect, contact us within 7 days for a full refund or replacement.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your delivery progress in real-time.

Do you offer wholesale opportunities for retailers?

Yes, we love partnering with retailers. Please visit our 'Wholesale' page to fill out an application and view our bulk pricing catalog.