Returns & Exchanges

At UNREAL, we stand by the quality of our snacks and offer a satisfaction guarantee. Due to the perishable nature of our products, we offer refunds or replacements for items that arrive damaged or do not meet our freshness standards.

1

Contact Support

Email our customer care team within 7 days of delivery with your order number and details regarding the issue.

2

Provide Documentation

Attach clear photos of the packaging and the product if there is visible damage or a quality concern to help us improve.

3

Review Process

Our quality assurance team will review your request within 48 hours to determine if a refund or a fresh replacement is appropriate.

4

Resolution

Once approved, we will either ship a replacement immediately or issue a credit back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing